If you are a legitimate stakeholder—vendor, field engineer, or client—follow this workflow:
| Error | Likely Cause | Solution |
|-------|--------------|----------|
| Connection refused | Wrong port or IP not whitelisted | Contact Digicon IT to whitelist your public IP. |
| Authentication failed | Expired password | Use the self-service portal to reset credentials. |
| Directory listing failed (FTP active mode) | Firewall blocking data ports | Switch to passive mode in your FTP client. |
| SSL/TLS handshake error | Outdated client | Update FileZilla/WinSCP to latest version. |
Modern companies avoid plain FTP due to lack of encryption. They may offer: digicon telecommunication ltd ftp server link
Ask which protocol they support.
sftp -oPort=22 digicon_user@ftp-hkg.digicontele.com
Then enter your password.
To download a file: get /remote/path/firmware.bin ./local_folder/ Ask which protocol they support
Digicon Telecommunication Ltd is gradually replacing legacy FTP with more secure alternatives:
Check with your Digicon project manager which system is used for your contract. Then enter your password
Digicon Telecommunication Ltd operates a hybrid FTP/SFTP infrastructure. Unlike anonymous public FTP servers of the 1990s, modern telecom FTP servers are:
Important: There is no single public link (e.g.,
ftp://digicon.com/public/) that grants access. Each project or department receives a unique endpoint.