While the web form is best, you can email directly if you cannot log in. Use the email address associated with your Faphouse account.
Warning: Emails from free providers (Gmail, Yahoo) may be filtered. If possible, use the email you registered with.
| Contact Method | Details |
|----------------|---------|
| Email | support@faphouse.com (primary channel) |
| Support Ticket | Accessible via user dashboard under “Help / Support” |
| Twitter/X | @Faphouse (public inquiries only – no sensitive info) |
| Discord | Official Faphouse Discord server (community + mod help) |
⚠️ Note: Faphouse does not offer phone support. All communication is handled via email and tickets for security and documentation.
| Day | Availability | |-----|--------------| | Monday – Friday | 9:00 AM – 6:00 PM (CET / CEST) | | Saturday – Sunday | Limited (emergency tickets only) | | Holidays | Reduced staff – delays expected |
For ongoing platform outages or known issues:
Between 60-70% of support tickets are preventable. Implement these practices: