Even robust software occasionally stumbles. Here are the top three support tickets regarding the Recolo Client and how to solve them.
Issue 1: Client shows "Disconnected"
Issue 2: Power metrics show zero
Issue 3: Duplicate asset entries
Does your Recolo Client live on a VMware ESXi host? It reports the host hardware. Does it live on a guest VM? It reports the virtual resources. The Recolo Client automatically tags whether the asset is physical or virtual, preventing the "duplicate asset" confusion that plagues most spreadsheets. recolo client
While IP addresses change and DNS records stale, hardware serial numbers do not. The Recolo Client drills directly into the SMBIOS (System Management BIOS) to pull: Even robust software occasionally stumbles
This depth ensures that when an auditor asks for proof of asset location, the Recolo Client provides immutable data. Issue 2: Power metrics show zero