As of late 2024, SAP is actively marketing Crystal Reports 2024. Here is a quick comparison to inform your download decision.

| Feature | Crystal Reports 2020 | Crystal Reports 2024 | | :--- | :--- | :--- | | Maintenance End Date | Q2 2025 (Limited support) | Q2 2027 (Estimated) | | Windows 11 24H2 Compatibility | Works, but not certified | Fully certified | | Dark Mode UI | No | Yes | | REST API Support | Limited | Native | | Microsoft Teams Integration | Via third-party | Built-in export |

Verdict: If you are downloading for a long-term enterprise deployment (3+ years), skip 2020 and download Crystal Reports 2024 instead. If you need 2020 specifically because your ERP system (e.g., Sage, Epicor, Infor) requires that version, then stick with 2020.

Crystal Reports 2020 can be installed side-by-side with versions 2016, 2013, or 2011. However, report files (.rpt) saved in 2020 format are not backward compatible – keep backups.

If you are a value-added reseller (VAR) or consultant, download via the SAP Partner Edge portal.

If you don’t have a purchased license:

You will typically see:

Select the correct architecture. Then choose:

For a new install, pick the latest Service Pack – e.g., SP 6 or higher.

Once logged in:

SAP Crystal Reports 2020 uses a per-named-user license or concurrent license model. After installation:

Tip: If you need to extend the trial, you can convert it to a full license by purchasing a key from an SAP reseller.