Sc67310 Ricoh — Error Extra Quality

If the SD card is corrupted, it must be formatted and re-loaded with the Boot ROM via a PC, or replaced entirely with a pre-loaded card from Ricoh support.

Contact Ricoh service. The Java board or NVRAM may need replacement.

Would you like the exact SP mode navigation steps for your specific Ricoh model? If you share the model number (e.g., IM C3000, MP C6004), I can give precise instructions.

After the error is gone, print:

If all passes, you’ve successfully fixed SC673-10 without degrading your output quality.

TL;DR:

Machine series confirmed affected: MP C2004/C2504/C3004/C3504/C4504/C6004, IM C2000/C3000/C4000/C6000 (same IPU architecture).

Ricoh error code SC673-10 signifies a Flair communication failure between the smart operation panel and the main controller, often caused by a timeout, disconnected cable, or inactive SP5-748-201 parameter. Troubleshooting includes power cycling, checking physical connections, updating firmware, and resetting SC codes via Service Mode. More information is available on Facebook groups.

error code on Ricoh devices typically indicates a communication failure

between the controller and the operation panel during the startup sequence

. This specific sub-code (-10) often points to a timeout or a mismatch in how these two core components interact. Quick Fixes & Troubleshooting

Most users can resolve this by following a specific power-cycling sequence to clear temporary software glitches. Standard Reboot:

Turn off the main power switch, wait for 60 seconds, and turn it back on Check External Connections:

Ensure no external USB devices or SD cards are plugged into the operation panel, as these can interfere with the boot process. Controller Reset:

If a simple reboot fails, perform a "hard" power cycle by unplugging the power cord from the wall for at least 30 seconds before reconnecting Copier Liquidation Center Technical Maintenance (Service Mode)

If the error persists after a reboot, it may be logged in the machine's memory. A technician or advanced user can perform an via Service Mode Service Mode : (Usually Hold Clear/Stop Navigate to Search for (SC Reset). and restart the machine Altimate Business Machines Potential Root Causes

If "Extra Quality" isn't being met or the error returns immediately, the following hardware components may be failing: Controller Board (CTL):

The main logic board may have a loose connection or faulty firmware Operation Panel Cable:

The physical harness connecting the screen to the printer body may be pinched or frayed. Firmware Mismatch:

If you recently updated the engine or controller firmware, the two components may no longer be compatible For official diagrams and part numbers, you can check the Ricoh Support Portal or detailed service guides on

If you'd like, I can help you with more specific steps if you tell me: What is the exact model of your Ricoh machine? (e.g., MP C3503, IM C3000) Did this happen after a power outage firmware update Are you comfortable opening the machine to check cable connections

The Ricoh error code (often misread as sc67310) indicates a Controller Startup Error

, specifically a communication failure between the operation panel and the controller board after the machine is powered on Understanding Error SC672-10

This error occurs when the operation panel fails to receive a signal from the controller during the boot sequence. Because it is a startup-related issue, it may not appear in the standard SMC logging report. Common Causes Controller Board Issues

: The most common culprit is a stalled or defective controller board. HDD Failure

: A defective or corrupted hard drive can prevent the controller from starting correctly. Communication Link Failure

: Loose or faulty USB cables/harnesses connecting the operation panel and the controller (IPU). Firmware Glitches : Outdated or corrupted system firmware. Power Issues

: Inadequate voltage supply to the controller's onboard components. Step-by-Step Troubleshooting 1. Basic Power Cycle Fix SC672 Error on Ricoh MP5055 Copier Step by Step 20 Aug 2025 —

It seems you are encountering a SC673-10 error code on a Ricoh copier/MFP (likely a Ricoh IM C series or similar), with notes about “extra quality” and “deep paper.”

Here’s a clear explanation and solution path:

1. Initialize the Hard Disk (Data Loss Warning) This is the first step recommended by Ricoh technicians.

2. Check Physical Connections If the format fails or the drive is not detected, open the controller unit (usually the side panel) and ensure the SATA cable and power cable connected to the HDD/SSD are secure.

3. Replace the Hard Drive If formatting does not clear SC67310, the Hard Disk is physically defective. You will need to replace it with a compatible Ricoh HDD or SSD. After replacement, you must reinstall the system firmware.

WARNING: Before proceeding, ensure the machine is powered off and unplugged for safety.

SC67310 is a fatal initialization error. In 70% of cases, a firmware re-flash resolves the issue (indicating software corruption). In the remaining 30% of cases, it points to a hardware failure, usually a loose SD card or a failing Controller Board.

Recommendation: Attempt a forced firmware update first. If unsuccessful, check internal connections. If the error persists, replace the Controller Board.

The Ricoh SC673-10 error code is an Operation Panel Communication Error typically triggered by a breakdown in data transmission between the smart operation panel and the machine's main controller.

This comprehensive technical guide outlines the causes and step-by-step troubleshooting procedures to resolve the error. 🛠️ Overview of Error SC673-10

In Ricoh multifunction devices equipped with a Smart Operation Panel, the machine relies on continuous "Flair communication". The SC673-10 code means the controller did not see or receive a response from the control panel module, or the internal controller settings are misconfigured. Primary Causes

Physical Connection Drops: Loose or damaged USB or interface cables connecting the panel to the main frame.

Startup Timing Delays: The main controller took too long to boot or failed to respond.

Parameter Settings: The necessary Service Program (SP) bit for smart panel communication (such as SP5-748-201) is disabled or not properly activated.

Hardware Faults: Damage to the controller board, the operation panel itself, or blown fuses. 📋 Step-by-Step Troubleshooting Guide

Follow these steps in sequence to safely resolve the communication breakdown: 1. Hard Reboot the Device

Begin by checking if the communication drop was simply a random startup glitch. Safely power down the printer using the red power button.

Once the lights turn off, pull the main power cord from the wall outlet.

Wait at least 60 seconds to ensure all residual energy drains from the circuit boards.

Reconnect the power cord and turn the machine back on to observe if the error clears. 2. Verify Cables and Physical Connections

If the hard reboot fails, check the physical lines bridging the command center to the main hardware.

Turn off the printer and remove the power cord from the wall.

Locate the harness and communication cables (typically USB-based) that travel from the swing-out control panel into the machine body. Gently unplug and firmly reseat both ends of the cables.

Inspect the wiring for any crimps, tears, or exposed copper. Replace the cable if it looks compromised. 3. Check the Service Program (SP) Mode Settings

If cable connections are sound, the machine's internal software configurations may need an adjustment to toggle panel communications back on.

Access the Ricoh Service Mode (usually executed by pressing Reset, inputting 806182, and holding down the C or Clear key). Navigate to the System SP options.

Find setting SP 5-748-201 (or similar "Flair" / Smart Panel communication toggles depending on the exact model). Ensure this parameter is enabled or active. Exit Service Mode and reboot the system. 4. Component Isolation (Advanced)

If the error persists after verifying settings and physical connections, hardware troubleshooting is required.

LED / Fuse Check: A trained technician should check the status of the diagnostic LEDs on the controller board and verify whether line fuses are intact.

Part Replacement: If data is consistently failing to bridge over, either the operation panel board or the machine's main controller board must be replaced.

To narrow this down further, what is the specific model number of your Ricoh device?

Understanding and resolving complex technical errors like the SC673-10 on Ricoh multi-function printers (MFPs) is essential for maintaining "extra quality" in professional printing environments. This specific service code typically points to a communication or startup failure within the device's internal systems. What is the Ricoh SC673-10 Error?

Service Call (SC) codes in the 600-series generally indicate communication errors between the main controller and its various sub-components. While specific sub-codes can vary by model, the SC673-10 typically signals a failure in the communication link between the controller board and the operation panel or an auxiliary engine board.

When this error occurs, the machine often halts all operations to prevent further data corruption or hardware damage. Primary Causes of the Error

Communication Timing Issues: The operation panel or engine board may not respond within the designated time during startup.

Loose or Damaged Cabling: Internal flat cables (FFCs) or USB connections between boards can become loose or oxidized.

Firmware Glitches: Outdated or corrupted firmware can cause "extra quality" processing tasks to hang, triggering a system timeout.

Hardware Failure: In rare cases, a defective controller board (CTL) or a faulty memory module may be the culprit. Step-by-Step Troubleshooting Guide

To restore your machine to its peak performance and maintain "extra quality" output, follow these diagnostic steps: 1. Perform a Hard Power Cycle The simplest fix is often a full system reset. Turn off the main power switch on the side of the machine.

Unplug the power cord from the wall outlet and wait at least 30 seconds.

Plug it back in and restart. This clears temporary memory glitches that may be causing the communication lag. 2. Clear the Print Queue

Software-side errors, such as a corrupted high-resolution print job, can sometimes manifest as SC codes. Ensure all pending jobs on connected PCs are deleted before restarting the printer. 3. Enter Service Mode to Reset the SC

For persistent errors, you may need to manually reset the code via the Service Program (SP) Mode:

Access the SP mode by pressing [Reset] -> -> [0] -> [7] -> [Clear/Stop] (hold for 3 seconds).

Note: On newer Android-based panels, use the [Check Status] -> [Service Mode] path. Navigate to System SP. Go to SP 5-810 (SC Reset) and select "Execute". Turn the main power off and then back on. 4. Check Internal Connections If you are comfortable with hardware maintenance: Ensure the device is unplugged.

Inspect the USB or flat cables connecting the operation panel to the controller board. Reseating these cables can often resolve intermittent communication failures.

While there is no standard Ricoh error code exactly matching "SC67310," it is highly likely you are seeing SC672-10 or a similar controller communication error. Ricoh SC (Service Call) codes typically follow a three-digit format (e.g., SC672) often followed by a dash and a sub-code (e.g., -10).

The error SC672-10 (Controller-to-Operation Panel Communication Error) generally indicates that the machine's operation panel failed to communicate with the controller board during startup. Common Causes

Startup Timing: The operation panel did not receive a response from the controller within the expected time after power-on.

Connection Issues: Loose or damaged cables between the controller board and the operation panel.

Hardware Failure: A fault in the controller board, the operation panel itself, or the machine's memory (DIMM).

Firmware Glitch: Corruption or out-of-date software preventing proper communication. Troubleshooting Steps

Perform a Hard Reset: Turn off the main power switch, unplug the machine from the wall for at least 60 seconds, and then plug it back in and restart. This can often clear temporary communication "handshake" failures.

Check External Connections: Ensure no USB devices or SD cards are plugged into the controller or panel that might be interfering with the boot process.

Reseat Memory and Cables: (For technicians) Open the controller box and reseat the controller's memory modules (DIMM) and the interface cables connecting to the operation panel.

Update Firmware: If the machine boots intermittently, ensure the Ricoh firmware is updated to the latest version to resolve known communication bugs.

If the error persists after a hard reset, it usually requires a service technician to inspect the Controller Board or the Operation Panel for hardware replacement. Printer Problems - Ricoh Support

The Ricoh error code SC673-10 refers to a communication error between the Smart Operation Panel and the main controller (CTL). This specifically indicates that "Flair communication" (the data exchange protocol for modern smart panels) was not properly sent to or received by the operation panel. Understanding Error SC673-10

Definition: Communication error (receive) between the Smart Operation Panel and the controller board.

Primary Cause: The machine's monitoring service module (on the operation panel) failed to receive a notification response from the controller board's CATS module.

Secondary Cause: The specific panel connection setting (SP5-748-201) may be set to "0" (Not Connected) instead of the required "1" (Connected). Recommended Troubleshooting Steps

Power Cycle the Machine: Perform a hard reset by turning off the main power switch, unplugging the power cord for 60 seconds, and then plugging it back in.

Verify SP Settings: If you have access to Service Mode, check SP5-748-201 (Cheetah Panel Connection Setting). Ensure this value is set to 1.

Check Physical Connections: Ensure the USB or interface cables connecting the Smart Operation Panel to the machine’s controller are seated firmly and are not damaged.

Firmware Match: Confirm that the firmware versions for the engine and the controller are compatible, as a mismatch can trigger communication-related SC codes. Note on "Extra Quality"

The term "Extra Quality" is not a standard technical part of the Ricoh SC673-10 error definition. If you see this text, it may be a software-specific message or a descriptive label from a third-party print driver or monitoring tool rather than an official Ricoh service code description. SC 670 Message on Ricoh MPC 2030 Printer - Expert Solutions

If Steps 1 through 4 fail to resolve the issue, the Main Controller Board (MCU/BICU) is defective and requires replacement. The CPU or the board circuitry has failed.