Symantec Endpoint Protection Manager 14 Resetpass.bat Download Guide
Recommendation: If you cannot locate the file from your own installation, open a support ticket with Broadcom. For immediate access, you can also restore the SEPM database from backup or reinstall SEPM and re-import your policies (if you have backups).
Many administrators mistakenly believe resetpass.bat is a separate utility that must be downloaded from Broadcom (formerly Symantec) or forums. The search volume for "Symantec Endpoint Protection Manager 14 resetpass.bat download" persists because:
Clear guidance: Do not download resetpass.bat. Instead, locate the existing copy on your SEPM server using the steps below. Recommendation: If you cannot locate the file from
| Installation Type | Path |
|------------------|------|
| 64-bit Windows default | C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\ |
| Custom installation | D:\SEPM\Symantec Endpoint Protection Manager\bin\ |
| Older upgrade from 12.x | C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\ |
Inside the bin folder, you will find:
If under an active support contract, Broadcom can provide a one-time reset utility after verifying ownership (requires proof of license and server ID).
Despite being a robust tool, resetpass.bat can fail under certain conditions. Here are the most common errors and fixes: Many administrators mistakenly believe resetpass
For embedded PostgreSQL or external MSSQL, a skilled DBA can manually update the USERS table to blank the password hash. This requires deep knowledge and is not recommended for production environments.