Follow these steps in order, testing Autodata after each.
If none of the above works, your dongle may be physically damaged or its internal encryption corrupted. Contact AutoData technical support directly. Provide them with:
Keep a log of:
Before any hardware upgrade, contact Autodata support to pre-authorize the change. Follow these steps in order, testing Autodata after each
| Action | Owner | Deadline | |--------|-------|----------| | Contact Autodata support | [Name] | [Date] | | Provide dongle serial and hardware change reason | [Name] | [Date] | | Test with replacement dongle if available | [Name] | [Date] |
Signature: _________________
Date: _________________
⚠️ Note to the user: Autodata’s older offline dongle versions (especially v3.x and v4.x) are notoriously sensitive to hardware changes. If you recently changed your motherboard, network card, or even a RAM stick, the hardware ID can change. You will likely need to contact Autodata directly or your local distributor (e.g., AutoData UK, HaynesPro, etc.) to have the dongle reprogrammed — this usually requires returning the dongle or providing a remote session. Before any hardware upgrade, contact Autodata support to
Subject: Hardware ID Mismatch with Autodata USB Dongle
Date: [Insert Date]
Reported By: [Your Name/Role]
System Location: [Workshop name/PC name]
A: Unlikely. Autodata dongles are tied to the original owner’s license. Second-hand dongles are almost always blacklisted or already bound to another computer. You need the original seller to transfer the license through Autodata. Signature: _________________ Date: _________________
“Hardware information does not match with your dongle. Please contact Autodata support.”
(Or exact wording as seen on screen)
Autodata releases multiple versions (e.g., Autodata 3.45, 4.00, 5.10). Each dongle is often pre-programmed for a specific major version. Using a dongle from an older version with a newer software install will trigger this error.