Note: Some older versions require you to upload a
request.licfile from your server. The portal then returnsresponse.lic. This is a two-step process still used in TSPlus v10 and earlier.
Contrary to what some third-party websites might claim, you cannot download a valid TSPlus LIC file from unofficial sources. These files are uniquely generated for your server. Using a cracked or shared license violates the EULA (End User License Agreement) and often leads to hidden backdoors or failed activation.
If you have an activation key but no portal access:
When you purchase or register a trial, TSplus sends an email from sales@tsplus.net containing:
Check your spam folder if you don’t see it.
"Invalid Hardware ID" Error:
"License Not Found" Error:
"Connection Refused" during auto-download:
To avoid activation problems in the future, follow these guidelines:
For servers without internet access:
Once you have successfully activated your server, immediately copy the .lic file to a secure backup location (e.g., a password manager or a secure cloud drive).
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