| Issue | Potential Cause | Recommended Solution | | :--- | :--- | :--- | | "Certificate Not Ready" | Grading pending or course 100% not recorded. | Ensure all quizzes/assignments are marked "Passed." Wait 24 hours for system processing. | | Blank PDF / Won't Load | Browser cache issues or popup blockers. | Clear browser cache, disable popup blockers, or try a different browser (Chrome recommended). | | Wrong Name on Certificate | Profile details not updated prior to completion. | Update profile name in settings (if allowed) or contact Support for a name correction reissue. | | Link Expired | Email link has a time limit for security. | Log in directly via Method A (Dashboard) to generate a fresh link. |
Always keep a backup of your PDFs in a secure cloud folder. Wizard-tech certificates are lifetime credentials (unless you accidentally use a shrinking spell on your hard drive). Wizard-tech Certificate Download Pdf
Older browsers (e.g., Internet Explorer) or strict ad-blockers may hide the download button. Try switching to Chrome, Firefox, or Edge. Disable extensions temporarily. | Issue | Potential Cause | Recommended Solution
If you enrolled using a social login (Google, LinkedIn) but are trying to access via email/password, your records may be under a different profile. Contact support to merge accounts. Always keep a backup of your PDFs in a secure cloud folder