Once a guest checks out via the website’s self-service portal or the front desk, the system automatically notifies housekeeping. Maintenance issues reported through the guest app appear in the PMS task list.
Store guest profiles including stays, preferences (e.g., "likes high floor, feather pillows"), and feedback. Use this data to send personalized offers. For example, send a 10% discount code to a guest who hasn’t booked in six months.
Booking via a Xain website is a frictionless experience. They see high-quality images, read authentic reviews (imported from Google or TripAdvisor), and complete the booking in under 90 seconds. After booking, they receive an automated confirmation email with directions, Wi-Fi codes, and local recommendations.
Before diving into features, it is crucial to understand the pain points Xain eliminates:
Xain solves these problems by merging the hotel management system with the hotel website into a single database.